Company Name: Ufone
Location: Austrailia
Job Purpose:
This position exists to govern all BI projects with respect to services agreed with internal and external customers. The incumbent will assist in the development of Quality control and Quality Assurance processes/policies for BI deliverables and also ensure necessary adherence and compliance, essentially acting as the Quality Champion/ Specialist.
Job Responsibilities:
- Govern all BI projects with respect to services agreed with internal and external customers.
- Identify, draft, and negotiate service level agreements. Monitor and Measure KPIs agreed in SLAs and manage SLA compliance against contracts.
- Vendor management responsibilities include liaising with vendors of operations, development and application solutions for support as well as, the evaluation of vendor’s support performance with respect to business and organizational KPIs.
- Technical Writing – documentation of all internal technical SOPs, Work Instructions, management reports and presentations. Draft Request for Proposals (RFPs), SLA and contracts for procurements and agreements of new support services.
- Ensure management and availability of necessary SOPs to fulfill audit requirements. Ensure necessary controls are in place as per audit policies and participate in Audits when required.
Designation Level:
- Senior Executive
Reporting to:
- Manager
Education (Qualification / Certifications)
-
Bachelors in Computer Science/Business Administration
Required Experience:
- 2-3 years of relevant experience, working in processes improvement and optimization domain.
- Sound understanding of procurement processes, financial terms, BI processes and quality assurance in data domain
Skills and Expertise:
-
Technical Documentation
Procurement processes awareness
BI processes awareness
Good communication, Presentation Skills
Strong follow-up
Employment Type:
Permanent
Note: The shortlisted candidates will be contacted within 8 working days of closure of position.
Seniority level
Entry levelEmployment type
Full-timeJob function
Information TechnologyIndustries
Telecommunications
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