Assistant Director of Marketing Communications

Company Name: Mandarin Oriental Hotel Group
Location: Qatar

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

• • Assist, lead and manage the department in accordance with Mandarin Oriental Standards and set hotel objectives.
  • Monitor day to day work and projects are on track and to provide guidance to ensure team colleagues are able to proceed with project tasks efficiently and confidently.
  • Ensure that departmental levels of KPIs are in line with hotel objectives.
  • Always lead by example.
  • Monitor closely on monthly departmental expense to ensure it is in line with annual budget.
  • Interview and recruit colleagues as per job specifications and form an efficient and motivated team.
  • Motivate, train, supervise, evaluate and discipline Marketing Operations colleagues.
  • Attend managerial meetings if requested and participate actively in achieving productive results in the absent of Director of Marketing Communications.
  • Ensure team leaders are monitoring annual contracts, proactively assessing vendors or suppliers continuously.
  • Review regularly Standard Operating Procedures, and update Policies and Procedures in order to guarantee effective and efficient service as per Mandarin Oriental Standards.
  • Conduct daily meetings with Managers and team colleagues to provide information on hotel business overview, upcoming marketing events, check on project status, provide guidance on projects and issues.
  • Assist to conduct appraisals, disciplinary actions, and performance reviews on a regular basis.
  • Identify colleagues for further development or training needs.
  • Monitor training plans and measurements for training needs
  • Ensure all audit requirements are met for LQA, MOQA, LQE, QTA and conduct regular self-audits.

Requirements

• Senior School qualifications or equivalent is mandatory
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is mandatory
• Minimum 3 years of experience working in a 5-star hotel or luxury retail environment in a key marketing position
• Previous working experience in the Middle East is an advantage
• Hotel pre-opening experience is beneficial

If you are interested in joining our pre-opening team apply today!

#Management (Director)

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Public Relations

• Industries

  Hospitality