Deputy General Manager - HR Operations

Company Name: K-Electric
Location: Austrailia

Job Purpose:

To ensure smooth business operation of outsourced services, strategic management of resources, and adherence to compliance of business policies. Relationship management with the vendors & concerned stake holders, internal & external departments, legal counsel and well-managed Business Process Outsourcing.

 

Job Responsibilities:

Managing the OSP Shop - Management of out sourced services through strategic relationship with the Vendors and all other stakeholders to achieve the desired results and continuity of the business.

• Strategic planning of managing outsourced resources to ensure flawless business operations.
• Effective communication and relationship building with the stakeholders & the vendors to pave the way ahead for business & future planning.
• Ensure the resources & vendor adhere to labor laws & comply with the legal aspects involved for securing direct involvement of KE in legal observations/noncompliance.
• Ensure proper execution of life cycle of OSP services, preparation & implementation of annual OSP budgeting.
• Ensure all legal requirements, SOPs, OLAs are in place and are in compliance by all ends, safety is monitored & adhered by all concerned (KE Employees, OSPs etc.) and the PPEs are as per KE Standards.
• Sharing analysis with the KE management regarding resources for current trends, future strategies & planning.

Business Process Outsourcing – Streamline & drive efficiencies.

• Strategic planning to convert OSP services into BPO model so that focus is on core business instead of day to day operations.
• Effective & smart planning of utilization of resources across the board, as per the business requirement & skill set.
• Supervising the supervisors/vendors, which ensures service quality is at its best, with minimum legal impact.
• To ensure OSP Attendance Management System (Decibel) is operational & providing the desire3d results in effective management of services, further enhance financial control, smart planning/utilizing of the services for a better business.
• Digitalization.
• To ensure that all vendors will adhere to the processes in true compliance as per SOP & standard Code of Conduct.
• To ensure all outreach facilities are managed properly through the respective vendors.

Litigation/Court Matters - Management of Litigation and disputed matters 

• To ensure appearance in the courts on the behalf of management as and when required.
• Support to the litigation, IR and PS team.
• Managing court hearings regarding KE employees and OSP staff, on behalf of KE.
• Verify settlement dues for PS team & provide assistance in difficult cases.
• Coordination with litigation & PS team regarding settlement of special & out of court cases.

People Management

• Managing the team, strategically placement of team members as per their skill set.
• Team building activities to boost the moral, acknowledging their work & hear their grievance (if any).
• Inter departmental relation building for optimizing services & resources to ensure smooth business operations.
• Smart management of vendor along with excellent communication bridging for a smoother process transition & flow.
• To create a culture of KE values which will lead in the improvement of overall organization environment and better workplace.

 

Qualification & Experience:

Master (MBA/MPA) form reputable Institute, LLB will be preferred. With min. 10 years of experience out of which at least 4 years of OSP/BPO/Vendor management experience.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Human ResourcesCustomer ServiceOther

• Industries

  Oil & EnergyHuman ResourcesConsumer Goods