Application Support Engineer - $30,000/year USD - JobID #3073

Company Name: 'Crossover for Work'
Location: Lahore

Are you ready to turbocharge your career? Imagine a place where you are well paid, have the smartest peers, grow your skills, and can work from almost anywhere. Crossover is the future of work and a global leader in software industry talent. We are growing rapidly across nearly 50 different job positions. This listing is for our L1 Customer Support Agent position, but we have found great applicants often have a current title of Application Support Engineer or similar, so don’t be confused about that difference, we are glad you found us. Hit “Apply” to learn more about this exciting opportunity.
Crossover, the world’s largest #remotework company is looking for exceptional IT professionals who want to work for a support team, unlike any other support organization. We offer long-term, full-time roles in 100% #remotejobs working with the best talent from around the world. L1 Customer Support Agents have a passion for learning and working with customers.

You are part of a team responsible for ensuring the highest quality of customer service by using the latest technologies and tool sets. L1 Customer Support Agents combine a passion for learning new products and their skill of understanding the needs of the customer. Apply now to start your long-term career path with us and shape the #futureofwork.

Key responsibilities:

On a daily basis you will:

• "WOW" our customers with your depth of knowledge of product
• Resolve or elevate tickets and calls, and
• Learn new products continually.
  
  

Candidate requirements:

To excel in this position you will need to:

• Be a Voracious Learner - Has the desire and ability to become a deep expert in hundreds of use cases across multiple products
• Have a Take Charge Attitude - All the expertise in the world is useless if you can’t own finding the solution, and telling the customer exactly what needs to happen to solve the problem
• Be a Great Communicator - Communication allows the agent’s deep product expertise to shine through to the customer. Misunderstandings or unclear solutions will disqualify a candidate.
  
  

What you will be doing:

Typical L1 agents are trained to handle a few dozen of the most basic use cases. In our organization, as an L1 agent you will WOW the customer with your deep knowledge of the product covering hundreds and hundreds of use cases.

L1 Agents have excellent customer service, exceptional communication skills and have a desire to continually be challenged in learning new products. L1s are expected to quickly resolve a customer issue or escalate to other groups if beyond their scope.

There is so much to cover for this exciting role, and space here is limited. If you found this interesting, Apply on crossover.com. After applying you will take a few online “screening” assessments to check for a basic fit, and then move on to some real-world written questions. You will also be assigned to one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step. We look forward to meeting you!

Crossover Job Code: LJ-3073-PK-Lahore-ApplicationSup.001

• Seniority level

  Entry level

• Employment type

  Full-time

• Job function

  EngineeringInformation TechnologyEngineering

• Industries

  Computer SoftwareInformation Technology and ServicesInternet