Head of Cabin Services

Company Name: flyadeal
Location: SaudiArabia
Posted by:

Hassan AlNahdi

Hassan AlNahdi

Hiring exceptional, innovative and talented people for flyadeal

Requirements:

• Minimum Experience:10 Years (At least 5 years at a senior managerial level preferably in a major airline and/or customer service industry)
• Bachelors Degree

Required Skills:

• Experience in delivering results through large workgroups is essential,

• Strategic thinking,

• Continual improvement,

• Change Orientation,

• Conflict Management, Coaching, and Mentoring

• Well developed communication, interpersonal and customer orientation skills

• Proven track record in leading a team and motivating large and diverse workgroups

• Strategic thinking

• Continual improvement

• Change Orientation

Job Description:

• The position is in the pivotal role of providing proactive and customer-oriented front-line management to a vast, distant and multi-cultural Cabin Crew workforce.

• Responsible for managing crew performance, motivation, and development through his/her team.

• Accountable for a creating Customer Service mindset (Caring, Warm and Friendly service) throughout the cabin crew workforce.

• Ensures that the crew delivers the highest standard of Service (Safety and Customer Service) on board by taking the opportunity to mentor, engage and empower a culturally diverse group of young people.

• Responsible for taking a pro-active approach in dealing with care development, disciplinary and behavior management. Anticipates and takes appropriate steps to ensure potential problems do not escalate to unmanageable situations.

• Lead direct and monitor the Cabin Crew Base Supervisor Team in rendering pastoral care to Cabin Crew who are recognized as being in need of counseling through illness or other personal difficulties.

• Accountable for the implementation of Cabin Crew Salaries according to set company policies in order to properly compensate Cabin Crew and improve employee motivation.

• Accountable for the Management of a robust team to ensure standards are maintained as per flyadeal.

• Accountable for the highest level of Grooming standards are maintained by ensuring adequate training is provided to our Cabin Crew population whilst monitoring the Grooming Policies & flyadeal.

• Monitor the Housing team ensuring that Cabin Crew accommodations meet the safety and security standards of the Company.

• Provides support and encouragement to all team members to fulfill their aspirations, develops skills to create a high performing team.

• Ensures optimum productivity of manpower and resources. Manage costs and budgets effectively, and Creates a harmonious and supportive work environment, leads by example and acts as a role model.

• Collaborate with the flyadeal team to ensure clarity of the specifications and expectations of the company.

• Oversee the Operations, Planning/Administration and Communication Units of the Cabin Services department ascertaining cabin crew members are well supported in their professional and personal environment, ensuring they are contented and happy working for the Company, to provide the highest standards of customer service on flyadeal flights.

• Create an “open line” of communication to ensure the cabin crew is aware of any updates and/or changes to all safety and service standards.

• Responsible for the consistent application of policies and procedures in line with the Cabin Services Department Standards.

• Manage and participate of training/instructing and learning styles and the quality of the students’ classroom experience.

• Seniority level

  Director

• Employment type

  Full-time

• Job function

  Customer ServiceOtherManagement

• Industries

  Airlines/Aviation