Customer Support and Sales Representative

Location: Lahore
Company Name: Suave Solutions Pvt Ltd.

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We are at Suave Solutions Pvt Ltd looking for a professional, self-motivated, highly committed and result in oriented candidates having MBA & BBA Degree for the position of Customer Support Representative.

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels i.e. social media, chat, email, ticketing.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer the questions.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as required.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Able to work with according to US Timings.

Requirements:

• Min 1-2 Years of experience in Customer Support

• Ability to communicate in an American accent

• Track record of over-achieving quota

• Strong Phone communication skills and active listening.

• Familiar with CRM systems and practices

• Customer orientation and ability to adapt/respond to different Folks

• Excellent communication and presentation skills

• Ability to multitask, prioritize and manage time effectively

Top skills & proficiencies:

• Customer Service

• Product Knowledge

• Market Knowledge

• Resolving Conflict

• Positive Attitude

• Attention to Detail

• American Accent

Benefits

• 40+ Monthly Salary

• Annual Increment

• Allowances (Depend on Performance)

• Annual Leaves

• Company Annual Trip

• Annual Dinner

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Job Type: Full-time

Salary: Rs40,000.00 /month

Experience:

• Customer Support: 2 years (Required)

Location:

• Lahore (Required)