Junior IT infrastructure Engineer, MS Windows

Company Name: Go Partnership
Location: England

My client have been producing market-leading software to the fitness and leisure industry for over 35 years.

As part of a large group of software companies, they offer excellent opportunities for progression in territories throughout the world.

Role

We are seeking an Infrastructure IT Engineer, a team player with excellent communication skills and a can do attitude. The successful candidate will be enthusiastic about technology and thrive under pressure in a busy environment. You will be open to learning a wide range of new skills, have a logical approach to problem solving with excellent attention to detail.

Job Responsibilities

To work as part of an internal team servicing support requests on a variety of products across a range of businesses. Support will cover Desktop, Server, Active Directory, Networking, Telephone and Cloud Services. You will be expected to communicate via a helpdesk, email, telephone and in person to work with employees to resolve issues within defined time scales in a high-pressure environment. In addition you will be expected to liaise with senior team members and work as part of a team on selected project work.

Reporting to the Group IT Manager the core responsibilities are:

• Manage and service first and second line support tickets reassigning high level tickets where necessary
• Build client computer systems and assist with troubleshooting issues
• Keep existing documentation up to date
• Record processes and document for use by others
• Promote and maintain high quality work and deliver in a professional manner
• Test hardware and software
• Provide troubleshooting resolution and updating/upgrading of systems and software
• Carry out routine network maintenance tasks such as maintaining backup and patch management.
  

Job Qualifications

• Previous experience in a IT environment, and help desk or service desk role
• Good knowledge of Networks and Microsoft Windows Active Directory environments
• Ideally hold or be working towards MCP qualifications.
  

Your Personal Characteristics Will Include

• Ability to work on his/her own initiative
• Excellent communication skills about technical issues
• Demonstrate practical knowledge and problem-solving strategies
• Solution-focused, with ability to prioritise
• High attention to detail
• Self- motivated and keen to learn and share knowledge
• Ability to meet deadlines
• Have a whatever it takes can do attitude
• Ability to take complex technical solutions and simplify for end users
• Have a willingness to learn new systems
• Keep abreast of new developments in software and hardware
• Team player.
  

A strong team culture is part of our way of life and we expect team members to bounce ideas off each other and support each other to produce products we can be proud of. A modern, friendly, dynamic environment in which to progress your responsibilities and career.

• Seniority level

  Entry level

• Employment type

  Full-time

• Job function

  Information Technology

• Industries

  Information Technology and ServicesComputer SoftwareInternet