Helpline Assistant Qatar - Qatar

Location: Qatar
Company Name: Free Lancer S Divya

Dear Sir,

Greetings from Hum Resource Consultants !!

Presently we have an immediate vacancy as "Helpline Assistant" - at Doha,Qatar.

Position :Helpline Assistant

Location: Qatar

Salary:- 2000 QAR +400 Food

Experience :- Min 1+ years Experience

Education : High School Graduate with Diploma

Key Interactions:

1.Laundry Supervisors, LQC and end users (Hospital Staff)

2. Uniform Attendant

Job Summary

Responsible for the day-to-day activities of reception desk helpline requests and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales.

Accountabilities

Duties:1. Responding to helpline enquiries including answering enquiries that come into the Helpline Know cross, byTelephone, letter or e-mail

2. Take detailed notes of any pending needs, complaints or issues reported by the callers

3. Provide relevant assistance to callers if needed

4. Coordinate with the Customer Service Manager depending on the category of complaint.

5. Keep track of all entering calls details in the complaints and feedback forms

6. Report any incident or act causes any harm to end user

7. Preparing weekly triton analysis report base on request register in Know cross system

8. Submit daily helpline report base on request register in Know cross system

9. Provide general relevant administrative support to Customer Service Manager

10. Ensuring to take action in all helpline request either linen (within 1 Hour) or uniform request registered in Know cross system.

11. Preparing all the needful SOPS related to the laundry operations if required

12. Accompany Customer Service Manager during Audit

13. Maintain confidentiality and observe data protection and other associated guidelines.

14. Ensure compliance and processing protocols in order to meet standards for quality and accuracy.

15. Maintain strong working relationships with the rest of the team

16. Perform other duties as required.

Skills:
Language Skills: English Intermediate, Arabic Basic
Computer Skills : Very Basic Computer
Competencies:
HMC Core Competencies:
Patient First
Take Responsibility
Advance and Inspire
Integrated and Shape
Specific/Technical/Functional Competencies:
Strong interpersonal and interpersonal skills.

Experience in database management is an added advantage
This position requires a person who is a self-starter, who can accomplish the task with minimal or no supervision. He/she should be able to cooperate with other units. He/she must be keen on details and well
organized individual.
Note: The Job Description is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing organization needs.
Job Holder Agreement:
I, the undersigned, hereby acknowledge that I have read my job description and understand its content. I agree to
demonstrate the application of this job description in my day-to-day activities and in accordance with the Mission,
Vision and Values of Hamad Medical Corporation.

Documents Needed:
Updated CV with working

contact number

Photo Passport Scan (Front and back),
Educational Certificates,
Experience Certificates

Please fill the below details:

Current CTC:
Expected CTC:
Notice period:
Current Location:
Total Years of Experience:
Relevant Experience:
Gulf Experience:
Mobile:
Alternate Mobile:
Mail Id:
Relocation (Yes/No):

INTERVIEW PROCESS:-
1) CV Selection

2) Telephonic or Video Interview.
After Selection Offer letter will be issued.

If you are interested please send required documents to farheen@humresource.com and call to 8522003001