Housekeeping Order Taker - UAE

Location: Dubai
Company Name: Swissôtel Al Ghurair

Housekeeping Order Taker

Primary Location

: United Arab Emirates-Dubai-Swissôtel Al Ghurair

Employee Status

: Regular

“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Hotel Overview:

Swissotel Al Ghurair Hotel is a 428-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.

Housekeeping Order Taker

As a Housekeeping Order Taker you are responsible for all communication between the Housekeeping department and others.

Summary of Responsibilities:

• Handle the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment
• Answer the telephone according to Swissotel Standards and record incoming requests and messages in order to communicate this information to concerned in a timely fashion
• Receive Lost and Found items and record and store them as per standard. Handle the claiming and clearing of any Lost and Found items
• Update and print Opera system for the room discrepancy report by morning at 10:30hrs, afternoon at 16:30hrs and evening at 20:00hrs. Ensure to submit a copy to Accounts and Reception.
• Prepare attendance sheet for payroll before the month closing and submit to Accounts Department
• Control cleanliness and tidiness of the Housekeeping Office and file Housekeeping records and reports as per Housekeeping guidelines
• Communicate effectively and clearly any requests or maintenance to related departments to ensure smooth Housekeeping operation
• Handle ‘DND’ rooms. Ensure to call the Guest by 15:00hrs and ask for service. Handle babysitting requests as per Swissotel standards
• Check office supplies, stock level of all Housekeeping forms and First Aid box items and orders if necessary to ensure a smooth operation
• Assist the Housekeeping office to relieve the Linen Dept. and does any other duties as instructed by the Executive Housekeeper or the Assistant Executive Housekeeper
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
  

Qualifications:

Previous customer related experience an asset

Previous PMS experience an asset

Must be computer literate in Microsoft Window applications

Must possess strong verbal and written skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Frequent standing, walking and sitting throughout shift

Occasional kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair managed by Accor will cover visa costs and flights for selected candidates from place of origin.

Living and working in Dubai:

Dubai is a city and emirate in the United Arab Emirates known for luxury shopping, ultramodern architecture and a lively nightlife scene. Burj Khalifa, an 830m-tall tower, dominates the skyscraper-filled skyline. At its foot lies Dubai Fountain, with jets and lights choreographed to music. On artificial islands just offshore is Atlantis, The Palm, a resort with water and marine-animal parks. For more info about living in Dubai we suggest to check out the following websites:

www.dubai.com
www.dubaitourism.ae
www.godubai.com

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your resume to http://www.swissotel.com/EN/Careers/RECRUITMENT/join+us.htm

Job Level

: Colleague

Schedule

: Full-time

Shift

: Rotating / Shift Work

Travel

: No

Closing Date

: 31.Oct.2019, 1:29:00 AM

Job Number:

SAG00231