IT Coordinator – Park Support

Company Name: Dubai Parks and Resorts
Location: UAE

Building Fun
In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE™ Dubai – a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE™ Dubai, you’ll enjoy all the fun that comes with an exciting career. You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story – whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.

Play Your Part
To be part of the Park Operation IT team to deliver first class IT support and service delivery for Motiongate Park. To deploy IT equipment and software, on site across the park. Provide prompt response, and timely updates to all customers for support and services.

Main Duties

• Delivering IT support services to all various business operations such as park operation, retail and F&B business and end users.
• Able to troubleshoot systems, network problems and diagnosing and solving hardware or software faults.
• Ensure all incidents and requests are recorded in Service Desk and actioned upon quickly.
• Manage daily support issues on site, and escalating to proper channels when necessary.
• To deploy, maintain IT equipment and software, on site across the park.
• Support the park in various operation roles during busy days;

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential

• Minimum a Diploma in Information Technology /Computer Science and/or relevant field
• Microsoft Certified Professional (MCP), Microsoft Certified Desktop Support Technician (MCSDT),
• CompTIA A+ or equivalent certifications.
• Min 2-3 years of IT support role experiences in in hospitality industries such as parks, F&B, Retail operations or hotels.
• Previous experience in handling Point of Sales (“POS”), other retail or F&B systems.
• Able to communicate with business users at all levels.
• Strong troubleshooting skills in software problem or technical issues.
• Have supported & implemented POS, other retail or F&B systems.
• Comprehensive knowledge of computer hardware & software concepts.

Desirable

• Excellent skills in excels and power points
• Strong understanding of hospitality IT support and services
• Have involved in pre-opening of attractions/parks, F&B, retail operations or hotels
• Have some support experience in supporting ticketing system & turnstiles.
• Able and quick learner to learn about the retail, ticketing and F&B business processes

Requirements

• Able to work in a fast pace and dynamic hospitality environment.
• Able to work in an outdoor environment
• Work on a rotating shift including weekends and public holidays
• Available for overtime work as schedule requires.

The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  AdministrativeInformation Technology

• Industries

  Food & BeveragesEntertainmentHospitality