IT Support Specialist

Company Name: Jaidah Group
Location: Qatar

ESSENTIAL DUTIES & RESPONSIBILITIES

• Attend to telephone calls for IT support and log all issues and requests.
• Troubleshoot issues and support end users of PCs, laptops and printers with hardware and software issues.
• Troubleshoot issues and support end users of PCs, laptops and printers with hardware and software issues.
• Provide assistance both at the end users’ desks and via the telephone.
• Log resolutions against requests for assistance.
• Configure new units for all PCs and laptops and log the asset numbers in the central record.
• Undertake additional related responsibilities as required.

 

QUALIFICATIONS

•  Certification in IT/Computer Science, MCSE   

EXPERIENCE

• Experience in troubleshooting hardware and software issues
• Experience in technical applications
• Experience in providing assistance over the telephone

KNOWLEDGE

• Knowledge of advanced Microsoft applications
• Knowledge of printer operations
• Knowledge of SAP applications

SKILLS & ABILITIES

• Technical ability
• Detail oriented
• Excellent customer service ability
• Excellent communications skills, particularly in guiding users over the phone
• Microsoft Office applications

COMPETENCIES

• Analysing Expertise & Technology
• Delivering Results & Customer Expectations
• Coping with Pressures & Setbacks

 

 If you feel you display these attributes and have the required experience, please send us your CV.

• Seniority level

  Entry level

• Employment type

  Full-time

• Job function

  Information Technology

• Industries

  Retail