Shop Assistant, Museum of Childhood - England

Location: Blyth NE24
Company Name: Victoria and Albert Museum

We are seeking enthusiastic and motivated Shop Assistants to join our retail team at the V&A Museum of Childhood

We have 15 hour fixed term (until 31/03/2020) positions (3 days x 5 hours)

Rota 2 week pattern (Fully flexible Monday – Sunday)

Main tasks

• To deliver exemplary customer service, all of the time, ensuring a customer first approach.
• To be knowledgeable of our brand, what it is and why it matters and able to communicate this with confidence.
• To understand and adhere to all procedural standards required for the smooth daily operation of the branch.
• To participate in the daily replenishment of stock, ensuring that procedures are accurately followed, and that stock is merchandised to the required standards.
• To participate in daily and ad-hoc housekeeping, ensuring the highest standards of appearance are maintained.
• To ensure accurate and efficient operation of your till, ensuring company policies and procedures are followed at all times.
• To develop and maintain a broad knowledge of the museum including key visitor information and work with colleagues across key visitor facing departments.
• Be committed to health and safety and ensure familiarity with all of the Museum's health and safety policies and procedures.
• Be security conscious, ensure familiarity and co-operation with all museum security procedures and ensure you wear a security pass at all times when on museum premises.
• Promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with respect/dignity and actively contributing to developments that support the museum’s strategy for widening access, inclusion and diversity.
• Carry out ad hoc duties as requested by appropriate managers within your department.

PERSON SPECIFICATION

Essential requirements

• Substantial experience in a fast-paced customer facing retail environment.
• A proven passion for the arts and the important role that museums play within the cultural sector.
• Be able to demonstrate a friendly and vibrant approach to customer service.
• You will be hard working, able to manage and prioritize multiple tasks and willing to regularly change your approach.
• Confident in the use of till systems and accurate in cash handling.
• You must be able to communicate clearly and proficiently with customers and colleagues, both orally and in written form.

Desirable requirements

• Experience of working with children in a professional work environment.
  

  Closing date for applications is midnight Sunday 22nd September 2019

  Assessment day at MoC Bethnal green will be held on Thursday 10th October 2019 between 15.00-16.30