Analyst Programmar (Financials System Support)

Company Name: AW Rostamani Group
Location: UAE

 ORACLE EBS - FINANCIALS IS A MUST. THIS ROLE IS ON THE SUPPORT SIDE.

Job Responsibility   

Daily Interface monitoring (Eg: RA, AP, Inventory, GL etc)

Investigate and Identify Necessary Patches;

Coordinate with business users and perform the UAT for the changes

Coordinate with DBA for Application of Necessary Patches, changes and datafixes

Perform Any Application Setup Necessary to Resolve Identified Problems.

Escalation of critical/unresolved issues to stream leads for proper attention.

Develop customizations, extensions, reports and interfaces;

Perform Unit, Link and Integration testing for assigned jobs.

Attend and/or contribute in partnership days and events from principal companies (Oracle etc.) 

Communicate clearly with business users, team members and vendors

Timely communication over emails, phone and through ITSM system 

Document all resolutions in the ITSM repository and keep the repository updated

Conduct knowledge transfer sessions to other team members 

Adapt methodologies, technologies and practices to incorporate the change

Follow the agreed development methodologies, standards and techniques.

Application Support 

• Manage Incidents and Service requests within SLA 
• Incident classification, Categorizing and prioritizing tickets.

• Register all user interactions

• Perform Necessary trouble shooting to resolve Identified Application Issues
• Raise Change request and get the approvals
• Raise Release request and get all approvals
• Incident Review and Closure

Manage Problem Tickets

• Create problem ticket
• Perform root cause analysis
• Provide permanent fixes
• Manage related Change and Release
• Close the Problem ticket

Qualification/skills required:

• Bachelor’s degree in computer science, engineering or masters degree in commerce and accounting 
• Desirable qualifications – Masters in IT or Financial Professional Qualifications/Certifications like CA, CWA, CMA, etc. 
• Preferably 5 years of Business application development cycles

• Very good experience in preparing technical design deliverables in line with AIM requirements; 

• Good understanding of AIM (Application Implementation Methodology).
  

• At least 7years of ERP/Financial Systems development and support out of which at least 3 years in Oracle E-Business Suite. 

• Good Knowledge of Oracle Financial Modules. Knowledge in Procurement, Inventory and Order Management would be an added advantage.

• Very good experience in preparing technical design deliverables in line with AIM requirements;

• Good understanding of AIM (Application Implementation Methodology).

• OCP certification is a plus.

• Good communication skills – ability to present and explain concepts and demonstrate products.

• Fair conduct of English, Arabic is a plus.

• Excellent interpersonal and relationship management skills.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  AnalystFinance

• Industries

  Information Services