Company Name: AW Rostamani Group
Location: UAE
ORACLE EBS - FINANCIALS IS A MUST. THIS ROLE IS ON THE SUPPORT SIDE.
Job Responsibility
Application Support
- Manage Incidents and Service requests within SLA
- Incident classification, Categorizing and prioritizing tickets.
Register all user interactions
- Perform Necessary trouble shooting to resolve Identified Application Issues
- Raise Change request and get the approvals
- Raise Release request and get all approvals
- Incident Review and Closure
- Create problem ticket
- Perform root cause analysis
- Provide permanent fixes
- Manage related Change and Release
- Close the Problem ticket
Qualification/skills required:
- Bachelor’s degree in computer science, engineering or masters degree in commerce and accounting
- Desirable qualifications – Masters in IT or Financial Professional Qualifications/Certifications like CA, CWA, CMA, etc.
- Preferably 5 years of Business application development cycles
Very good experience in preparing technical design deliverables in line with AIM requirements;
- Good understanding of AIM (Application Implementation Methodology).
- At least 7years of ERP/Financial Systems development and support out of which at least 3 years in Oracle E-Business Suite.
- Good Knowledge of Oracle Financial Modules. Knowledge in Procurement, Inventory and Order Management would be an added advantage.
- Very good experience in preparing technical design deliverables in line with AIM requirements;
- Good understanding of AIM (Application Implementation Methodology).
- OCP certification is a plus.
- Good communication skills – ability to present and explain concepts and demonstrate products.
- Fair conduct of English, Arabic is a plus.
- Excellent interpersonal and relationship management skills.
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
AnalystFinanceIndustries
Information Services
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