Casual Customer Service Officers - Student Experience - Austrailia

Location: Parramatta NSW
Company Name: Chisholm Institute

You will be accountable for the initial qualification of all enquiries with Chisholm Institute, providing face to face support at our customer service counters and providing administrative back end support to the team.

Your key accountabilities will be to:

• Interact directly with customers, students, internal and external stakeholders via phone, face to face, web chat and email in a professional manner to provide information and assistance.
• Qualify prospective students referring to course advisors where required.
• Provide customer-centred and professional service at all times to enhance customer satisfaction and maintain the professional image of the Institute.
• Provide enrolment administration support to students in a professional and engaging manner aligned to Chisholm’s Customer Service Guidelines.
• Concierge enrolling students to ensure thy have correct paperwork to meet compliance and eligibility requirements.

ABOUT YOU

You will have a relevant qualification at a minimum of post-secondary level or equivalent relevant experience.

Crucial to your success is your exceptional customer service skills both face to face and phone with a proven track-record in a similar role. Working as part of a team is something you enjoy and you actively work with your team to achieve performance goals.

You will be a great communicator who positively influences outcomes and gets the job done. Collaborative by nature you will thrive in the fast paced, deadline driven environment and relish the opportunity of being a vital part of the continuing success of Chisholm Institute.

Aboriginal and Torres Strait Islander people are encouraged to apply.

OUR COMMITMENT TO DIVERSITY

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

HOW TO APPLY

Applications close 9am Monday 7 October 2019

Applications should include:

• a covering letter
• curriculum vitae
• contact details of three (3) referees

Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:

• valid Employee Working With Children Check
• National Police Check
• International Police Check (if applicable)
• verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
• certified copies of qualifications

If you have any questions regarding the position or require further information please contact Wendy Bigaignon Senior Customer Service Officer, Student Experience, +61 3 9212 4502.

Previous applicants need not apply.

Chisholm Institute reserves the right to withdraw an advertised position at any stage.