Customer Operations Manager - UAE

Location: Dubai
Company Name: GE Aviation

Role Summary:

Responsible for facilitating off wing engines operations as part of a Services agreement. Includes activities such as planning, processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure.

Essential Responsibilities:

• The Customer Fulfillment Coordinator demonstrates leadership in communicating business goals, programs, and processes for an area or business segment.
• In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.
• Responsible for daily coordination of fulfillment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops
• Responsible for resolution of issues related to shop processes
• Represent customers in production meetings and communicates status to the customer
• Maintain Commercial Cost System and Component Repair Directory data including turn around time and test cell exhaust gas temperature margin data, resolving Purchase Order (PO) specific issues and invoice issue resolution
• Perform detailed analysis of assigned programs and components
• Coordinate assigned program elements with supporting and supported groups
• Incorporate business objectives into detailed plans, authorizations, requests, and specifically assigned functional business areas
• Plan, monitor, and evaluate component and program activities as assigned
• Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction
• Review proposed product and system changes for impacts on assigned business elements
• Prepare business and functional assignment summaries, provide input to Items of Interest, and prepare material for presentations
  

Qualifications/Requirements:

• Bachelors degree from an accredited university in mechanical OR aeronautical with at least 4 years of experience in a maintenance or repair position)
• At least 3 additional years of experience with the Aviation overhaul and repair processes
  

Desired Characteristics:

• Knowledge of the Order to Remittance processes and inventory management techniques
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• PC proficiency
• Sound business acumen
• Able to effectively interface with all levels of internal and external customers
• Knowledge of maintenance operations and external customer requirements
• Capable of preparing, coordinating, and maintaining accurate detailed documentation necessary for contract performance, with experience preferred
• Able to perform forecasting, scheduling, pricing, warranty administration, and other related activity
  

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

Additional Locations:

United Arab Emirates;Dubai;