Customer Service Specialist - Canada

Location: Toronto, ON
Company Name: WestRock

Customer Service Specialist - Winnipeg, MB

4230-Winnipeg

1360 Inkster Blvd.
Winnipeg, Manitoba, R3C3J4
Canada

We are currently looking for a Customer Service Specialist to work in our manufacturing facility.

What does WestRock do?
We are a production facility and we make cardboard boxes. Have you ever ordered pizza or an item online? If so, there is a good chance that it was a WestRock box made in one of our WestRock facilities.
Why do we need YOU at WestRock?
By supporting the customer service department, you will be responsible for assisting the Customer Service Reps in entering, reviewing and processing orders in a timely, accurate and detailed manner. You will also communicate with different departments including customer service, sales, production, shipping, and scheduling to ensure orders on being processed on time.
Duties:
Liaising between production, sales and shipping to ensure your customer's orders are being produced, shipped and delivered as per the order.
Responding to customer inquiries in a timely manner
Processing orders with great accuracy
Liaising between production, sales and shipping to ensure your customer's orders are being produced, shipped and delivered as per the order.
Communicating changes to order timelines internally and externally
Experience Required:
Strong team player with strong customer service skills
Exceptional attention to detail
Excellent verbal and written communication skills
Intermediate Microsoft Office experience
Superb organizational skills
Flourishes in a fast-paced environment
We Offer:
Competitive Salary
Steady Day Shift Hours
Casual work environment
Onsite canteen
Free Parking
A wonderful and supportive department who recognizes successes and celebrates wins!