IT Manager

Company Name: T. Parker Host
Location: USA

Title: IT Manager

Status: Exempt Full-Time

Company: T. Parker Host

Reports To: IT Director

Supervises: Help Desk Support

Location: Avondale – New Orleans, LA

Position Summary: The IT Manager will maintain the organization’s critical IT infrastructure including network, servers, and end user hardware supporting operational activities, and will be responsible for efficient operation of the support desk. The IT Manager will interface with all levels of the company and will identify best use of internal and external resources to provide best in class IT support to the organization. The IT Manager will identify initiatives that develop and enhance the organization’s use of technology in business operation and will help set technology strategy for the organization.

The Person: The successful candidate will have the following behaviors and demonstrate the competencies below.

Core Principles: All team members must demonstrate an ability to adhere and understand the core principles of the company. This team member must be able to provide value and depth to the Core Principles of Host.

• Our people are our greatest assets.
• Their safety is our top priority.
• We provide exceptional service.
• We believe every relationship is important.
• We are detectives, understanding all activities within our markets.
• We know today's opportunities are tomorrow's growth.
• We conduct all business with integrity.
• We build on our legacy.
  
  

Position Specific Behaviors

• Team player
• Makes decisions and executes quickly
• Honesty and integrity
• Adaptable and flexible
• Collaborative- works well with others
• Excels in high growth, entrepreneurial and meritocratic environment
• Comfortable with ambiguity
• Strong intellectual curiosity
• Thrives in a pressurized work environment
  
  

Demonstrated Competencies to be Successful at Host

• Self- starter
• Problem solving
• Communication
• Customer Focus
• Accountability
• Executing both short-term plans and long-term plans tied to vision and “big picture” goals
  
  

Essential Responsibilities and Duties:

• Work with the executives, regional offices, and staff to assess and respond to IT needs
• Coordinate administration of IT Help Desk
• Coordinate administration and utilization of external resources (e.g. managed service provider) to meet company’s IT needs and achieve IT goals
• Assist in recruiting, hiring, and providing appropriate training for IT support staff
• Responsible for the ordering, acquisition, inventorying, and disposition of computer hardware and software, telecom, and wireless equipment
• Serve as primary contact with outside vendors in the generation of RFPs, bids, contracts, agreements, and other major vendor interactions, systems operations and maintenance
• Maintain the integrity and continual operation of the IT network including the wireless networks, PBX systems, mobile devices, and Internet connections for the corporate and 14 regional offices
• Ensure the continual functioning of mission critical operations
• Maintain security and privacy of the information systems, communication lines, and equipment.
• Develop, review, and certify all back-up and disaster recovery procedures and plans
• Must obtain all certificates, licenses and registrations as required
  
  

Demonstrated Competencies to be Successful at Host:

• Self- starter
• Problem solving
• Process improvement (ex. Lean, Six Sigma)
• Communication
• Customer Focus
• Accountability
• Executing both short-term plans and long-term plans tied to vision and “big picture” goals
  
  

Education, Knowledge, Experience, Skills and Abilities Required:

• Bachelor’s degree from an accredited college or university in computer science, business administration, public administration, mathematics or related field
• Five years of experience in technical operations and/or equivalent combination of training and experience
• Broad knowledge of information technology processing systems, concepts and methodologies
• Hands-on experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems
• System development, complex project management, knowledge of HP network hardware, Hyper-V Virtualization, client/server technology and Internet/intranet experience required
• Demonstrated aptitude for learning new technologies. Certified Onbase Admin desirable
• Highly proficient in MS Office 365.
• Ability to think quickly and creatively to meet the needs of a dynamic business.
• Ability to analyze and solve problems
• Excellent written, verbal, and interpersonal communication skills.
• Exceptional customer service skills
• Ability to work effectively as a member of a diverse team.
• Ability to lead and motivate a team to successful completion of goals
  
  

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Specific vision abilities required by this job include constant close vision requirements due to extensive computer work.
• Must be able to lift 50 lbs on a regular basis and navigate terrain of a marine terminal.
  

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Information Technology

• Industries

  ConstructionOil & EnergyFinancial Services