Operations & Maintenance Support Engineer

Company Name: Mavenir
Location: SaudiArabia

Mavenir is purpose-built to redefine mobile network economics for Communication Service Providers (CSPs). Our innovative solutions pave the way to 5G with 100% software-based, end-to-end, Cloud Native network solutions. Leveraging industry-leading firsts in VoLTE, VoWiFi, Advanced Messaging (RCS), Multi-ID, vEPC and Cloud RAN, Mavenir accelerates network transformation for more than 250+ CSP customers in over 130 countries, serving over 50% of the world’s subscribers

Role Summary
Customer Services Engineer is part of an operations engineering team, with cross product responsibility, managed by a team manager. The team forms part of the global support organization providing first class support to customers on a worldwide basis.

The daily life of the Customer Services Engineer primarily consists of providing customer support for deployed systems. Such systems are mission critical and revenue generating products in the Wireless sector.

Please note, there are multiple openings for this role, however, Saudi Nationals will take priority in the application process.
Key Responsibilities

• Experience in the computer or telecoms industry within a mission critical environment
• Excellent experience in Messaging and signaling protocols like SS7/SIGTRAN is needed.
• Excellent experience in SMPP protocol is highly needed.
• Good experience is Networking and routing, mainly L3 & L2 switches, knowledge of VLAN configuration & routing is needed.
• Knowledge in Core network, 4G/3G/2G technology.
• Strong Knowledge in Red Hat Linux and scripting is essential.
• Ability to work as part of operations team and manage live systems.
• Very Good communication skills both written and verbal in the English language.
• A strong desire to learn and keep on learning. Both from classroom instruction, mentoring and coaching from seniors and self-learning.
• A strong, broad knowledge and understanding of Networking and how networks operate
• Strong analytical and problem solving skills.
• Ability to communicate technical information and concepts in a simple manner
• Ability to remain calm, focused and able to prioritize tasks when working within a high pressurized environment.
• Proactive approach with a can-do and will-do attitude at all times.
• Flexibility to travel locally if ever required
• Willingness to work in shifts (15:00 – 23:00 Sunday to Thursday several times per Quarter).
  
  

Job Requirements

• Professional Qualification in Engineering / Computer Science / Mathematics / Physics or equivalent or 2+ Years practical experience in the Communications industry.
• Knowledge of Network core & Signaling is mandatory.
• Troubleshooting skills, integration experience with network elements.
• HW knowledge
• Virtualization knowledge is a must
• RedHat Linux Experience is needed.
• UNIX shell scripting skills
• Knowledge of configuring, troubleshooting and optimizing complex TCP/IP Networks and or optimizing databases, preferably with formal certification
  

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

• Seniority level

  Not Applicable

• Employment type

  Full-time

• Job function

  EngineeringInformation Technology

• Industries

  Computer SoftwareInformation Technology and ServicesTelecommunications