QA Analyst

Company Name: Heartland Payment Systems
Location: USA

Want to join one of the nation's best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you:

We're looking for team members who are excited by our mantra - Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality.

We need customer-focused, can-do, team-oriented folks who are ok having fun.

Heartland Payment Systems is looking for a QA Analyst to join the team! This position exists to serve as a subject matter expert with regards to testing and certification of new HOST Applications programs and systems and identify risks and system impacts. As a QA Analyst for the Heartland Restaurant Point of Sale team you will work collaboratively with development and business partners to execute and validate test cases based on system requirements. You will work on multiple projects in a Scrum based agile team and be responsible for supporting the planning, design and execution of system testing. The ideal candidate is motivated and passionate about being part of a solution and delivering a high-quality user experience.

What you will be doing?

• Manages quality assurance projects to ensure products are tested and validated based on customer needs and requirements.
• Leads testing efforts including planning, scheduling, and communication of test activities throughout the test life cycle.
• Develop test estimates, test plans and test cases based on thorough research and analysis of test requirements.
• Support, communicate and enforce Testing & Validation operational procedures.
• Serve as resource to other quality analysts with regards to testing processes, standards, and procedures.
• Recommend improvements to testing processes and build on existing best practices.
• Assists development team with debug/analysis of software products.
• Reviews software technical design documents and detailed business requirement documents to identify testing shortfalls
• Establishes, maintains, and implements software verifications and validation procedures, work instructions and quality related documentation.
• Maintains on-going communication with Software Development, Product Management, Marketing, Project Management, and Operations Support.
• Communicates and works with vendors and clients to facilitate various testing efforts

What are the requirements?

Education/Certification:

• B.S., B.A or equivalent work experience.

Required Knowledge:

• Must have a very strong understanding of the concepts of system, acceptance, regression, and integration software testing as well as quality processes, standards, and procedures.
• 4+ years of experience in Credit and Debit Card Processing from a Point of Sale standpoint.
• 4+ years of experience performing Quality Assurance testing.
• Experience working in an Agile Team (Scrum)
• ISO 8583 message format
• EMV experience helpful
• Proficient in navigating a UNIX environment

 

Skills / Abilities:

• Testing: Experience with activities, tasks, tools and techniques for testing applications and business processes to ensure adherence to functional and quality requirements. QA certification or training preferred, experience desired.
• Continuous Learning: Learns quickly when facing new problems; open to change; analyzes both successes and failures for clues to improvement; experiments and will try new approaches to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and underlying structure of anything.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external testing customers (end users, interface partners, stakeholders); gets first hand customer information and uses it for improvements in timely and accurate completion of testing deliverables and milestones; establishes and maintains effective relationships with application teams, business operations and project teams and gains their trust and respect.
• Drive for Results: Self-motivated and able to take ownership and find solutions to challenges and know when to seek guidance; very bottom-line and results oriented; steadfastly pushes self and others for results.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all appropriate sources for answers; can see hidden problems; possesses keen analytical skills; looks beyond the obvious and doesn’t stop
• Written Communication: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
• Flexibility: Ability to change priorities quickly and the capacity to handle multiple tasks.
• Detail oriented with strong organizational and time management skills
• Excellent planning, research, and analytical skills
• Ability to work with minimal supervision on complex projects

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Customer ServiceGeneral Business

• Industries

  Financial ServicesHuman Resources