Vendor Oversight Analyst - 12 month contract

Company Name: Beazley
Location: England

Job Summary

To perform claims administrative and agreement processes related to the
delegation of claims handling services. Consistently deliver these
processes and assist with identifying opportunities for improved efficiency
and consistency through process improvement and automation.
Key responsibilities

• Perform the core processes necessary for controlled delegated claims
  

Handling

Review and agreement of claims bordereaux
Reconciliation of bordereaux and bank statements
Review of audit reports and remediation of audit points
Escalation to Vendor Oversight Team Lead, Vendor Account Manager and Claims
Managers of issues regarding partners’ performance

• Support the Vendor Oversight Team Lead and Vendor Account Manager on
  

extending oversight models to non-delegated partners.

• Take initiative to identify and resolve problems as they arise to
  

facilitate the smooth running of the team’s core processes.

• Prepare, interpret and analyse statistics in response to ad-hoc requests
  

for information and feedback any relevant trends or significant
developments to appropriate staff.
Administrative Support

• Support the analysis and management of bordereaux from third party
  

providers, using Beazley’s processing system - Knowledge Center. This is a
system, built for the business to facilitate central storage and analysis
of detailed information provided by coverholders and claims TPAs on
bordereaux (excel spreadsheets).

• Assist with design, documentation and maintenance of processes relating to
  

review and reconciliation of bordereaux, and team procedure documents.

• Assist with the review and reconciliation of loss funds.
• Working with the wider claims teams to understand their data requirements,
  

and any action required to facilitate upload of their data on to the system

• Analysis of bordereaux to create and maintain bordereaux templates to
  

upload into the Knowledge Center database in a clean, consistent manner.

This Involves

Analysing the data provided by coverholders and TPAs, mapping the data to
Knowledge Center, creating data templates within Knowledge Center;
Ensuring that bordereaux provided by coverholders and TPAs are consistent
with Lloyd’s Coverholders and TPA Reporting Standards (v5) as well as
Beazley’s own data requirements for regulatory and internal reporting;
Agreeing, communicating and documenting what data cleansing and business
rules need to be applied to the data as it is entered to ensure that it
results in a consistent format in the database and writing these rules into
the templates;
Developing and documenting bdx manipulation automation, e.g. developing
excel macros;
Documentation ownership and maintenance offields mapped and rules applied
to ensure consistency, common standards and version control;
Testing of templates using real and test data to ensure rules operate as
anticipated. Finding, and documenting, logical, practical solutions to
issues encountered.

• Review of exception reports identifying contract breaches for the
  

bordereaux uploaded and reporting on these to the Vendor Oversight Team
Lead.

• Liaise with staff in other teams and with external parties such as
  

Xchanging, service providers and brokers to obtain or provide claims files,
documents, loss runs, or data.

• Prepare regular and ad-hoc claims reports as required, including
  

manipulating data in Excel, Access, and other reporting tools.

• Prepare files, documentation and reports as required for claims-related
  

meetings.

• Organise papers and reports for meetings.
• Support claims performance measurement / management efforts including
  

production of regular and ad-hoc management information for presentation or
distribution to the Team as required.

• Support the improvement and build of management information (MI) reporting
  

related to both delegated and non-delegated partners.
Strategic

• Support the Vendor Oversight Team Lead, Vendor Account Manager and Head of
  

Claims Business Management with effective oversight of our TPA arrangements
to make sure that they deliver service levels comparable to those of
Beazley and provide value for money.

• Work closely with the Vendor Oversight Team Lead and other Claims Team
  

Leaders to achieve an integrated and seamless claims handling experience
for our customers.

• Identify and implement process improvements either through optimization or
  

automation.

• Have detailed knowledge of processes within team’s remit, including the
  

rationale as to how they fit in to Beazley’s overall operations and wider
market operations.
Third party Management

• Where required, arrange to conduct file reviews or audits and support the
  

resolution of any issues identified.

• Provide support to the Vendor Oversight Team Lead and Vendor Account
  

Manager with the oversight of our external providers.
General

• Build effective working relationships with other team members.
• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and
  

Dynamic attitude contributing to an internal environment of teamwork and
promote a positive brand image to our external customers.

• Undertake relevant training on Beazley policies and procedures as
  

identified by line managers, Talent Management development or assurance
teams (compliance, risk, internal audit) either directly, via e-learning or
the learning management system.

• Comply with any specific responsibilities necessary for your role as
  

outlined by your line manager, the Talent Management development or
assurance teams (compliance, risk, internal audit) and ensure you keep up
to date with developments in these areas.

• Perform additional responsibilities as required by line managers, through
  

objectives or through the learning management system.

Personal Specification

Education and Qualifications

• Degree or equivalent in any discipline – preferred but not essential
• A minimum of 3 A ‘Levels’
  

Skills and Abilities

• Able to harness technical knowledge of a system to respond effectively to
  

business needs

• Able to work with a large amount of detailed information whilst retaining
  

focus and achieving consistent quality and accuracy

• Ability to analyse and manipulate business data in order to create, map and
  

maintain relevant templates

• Strong organisational skills
• Ability to think creatively to both anticipate and solve problems
• Ability to clearly document and communicate operating process and
  

procedures

• Excellent excel skills are required for this role
• Strong organizational skills
• Focus on consistent delivery
  

Knowledge and Experience

• Experience of cleansing/manipulating business data, preferably within an
  

insurance environment for analysis purposes and/or using systems to do this

• Experience in a technical data/business analyst role
• Knowledge of binding authorities /bordereaux beneficial
• Experience of working in a Lloyd’s/general insurance environment
  

advantageous
Aptitude and Disposition

• High levels of consistent concentration
• Attention to detail - able to work methodically through large amounts of
  

detail without losing focus

• Aptitude for problem solving,
• Logical, meticulous, analytical
• Enjoys organising data at a detailed level in a consistent, logical way
• Professional approach to successfully interact with underwriting and claims
  

staff

• Good written and commination skills
• Persistent, able to handle frustration and see issues through to the end,
  

flexible enough to change approach and find creative solutions when issues
arise

• Technical but able to communicate successfully with non-technical staff.
• Outcome focussed, self-motivated, flexible and enthusiastic
  

Competencies

• Analytical thinking
• Problem solving
• Concern for quality
• Customer focus
  

• Seniority level

  Associate

• Employment type

  Contract

• Job function

  SalesBusiness Development

• Industries

  BankingInsuranceFinancial Services