Business Implementation Specialist

Company Name: Aramex
Location: UAE

Responsibilities:

•  Lead and develop implementation plan for awarded tenders based on contract requirements (Identify, plan, prioritize and monitor implementations)
• Increase client retention rate and exceed expectation by optimizing logistics processes and flow.
• Conduct customer visits as required to Map client requirements and create SOPs
• Create flowcharts and contact lists that clearly show ownership and escalation paths.
• Liaise with the industry verticals, product heads, and customer service teams to confirm expectations and requirements (per geography or mode of transport), based on customer needs and contract details.
• Provide regular updates for management and other key stakeholders on implementation performance, progress of key milestones/deliverable, risks, issues, plan vs. actual.
• Develop operational and billing SOP’s for client sign-off.
• Seamless handover from implementation to customer service and operations at program end cycle.
• Provide a handover report at the end of each account implementation detailing what worked well and what did not, including recommendations for future improvements in the overall process.
• Support post-go live operations as required by the customer or Aramex.
• Initiate further business re-implementation or optimization as required.
• Adhere to defined Aramex customer implementation methodology.

 

Skills and Requirements:

• Bachelor/Master’s Degree, preferably in Logistics.
• Industrial engineering degree is a must
• Minimum 2 to 3 years of experience in complex and large-scale project/business implementations.
• 2 to 3 years of experience in freight forwarding, logistics or supply chain
• Ability to work on own initiative, under pressure and according to prescribed deadlines.
• Profound knowledge and understanding of logistics/freight forwarding industry.
• Good multi-tasking / project coordination skills with the ability to lead multiple implementations.
• Excellent knowledge in Excel and other Microsoft Office Suite. Especially Visio and MS project.
• Strong analytical, Critical thinking and problem-solving skills.
• Good presentation skill.
• Excellent English Verbal & Written skills

• Seniority level

  Not Applicable

• Employment type

  Full-time

• Job function

  Supply Chain

• Industries

  Logistics and Supply ChainMechanical or Industrial Engineering