Customer Service Representative(Filipino)

Company Name: AppleForce
Location: UAE
Posted by:

Abdul Aziz

Abdul Aziz

CEO at Appleforce

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

 

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Experience working with customer support.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Customer ServiceInformation TechnologyAdministrative

• Industries

  Information Technology and ServicesComputer HardwareComputer Software