Customer Success Manager (m/f/d)

Company Name: Mendix
Location: Germany
Posted by:

Jens Lamparth

Jens Lamparth

Working @Mendix part of Siemens Digital Industries Software

Mendix is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future — business people and analysts, web developers, software engineers, even CEOs — to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.

Mendix provides a platform and approach that helps enterprises innovate and digitally transform their businesses and industries. Nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications to delight their customers and empower their employees. We experienced 78 percent growth in 2016 and are a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $15 billion by 2020.

While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, professionally and personally. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun.

We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a Customer Success Manager (CSM), you will join our rapidly growing company and become an integral part of an exceptional team who is transforming the way companies focus their digital transformation effort.

You’ll Help Our Customers Drive Digital Innovation By

• Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals. The CSM will work closely with Account Executives to establish and build long-term business relationships within designated accounts and execute on-account plans jointly made.
• Leading the post-sales effort in building Enterprise Success Programs through which you will deliver consistent value to your customers.
• Becoming a Mendix platform-adoption expert so that you can intelligently discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
• Applying your domain expertise with customers in best-practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
• Your focus will be on customer intimacy as you deliver business impact and innovation to customers by truly understanding their key business drivers.
• The CSM is a high-impact and very visible role responsible for ensuring the pervasive enterprise adoption of the Mendix platform, working with the Sales team and help them in closing enterprise contracts within an assigned set of accounts
  
  

You’re The Innovator We Need If You Have

• Demonstrable experience in executive-level account management. Starting with pre-sales through the full lifecycle within a high-growth technology environment
• Accountability for driving additional revenue through customer expansion
• An understanding of technology and an ability to distinctly explain technological and business concepts
• Proven effectiveness in complex digital transformation projects
• A strong digital transformational vision
• Exceptional executive-level communication, presentation, and interpersonal skills
• Strong experience with customer onboarding and customer success
• Good communication skills both in English and German
  
  

Our culture

We consider our people as people - not assets, we’re focused on results – not “boxes” and “rules”, we’re all unique and we want you to be yourself, we celebrate success as a team and we care about your personal and professional development.

Want to learn more?

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See customers stories from companies like CapGemini , Kao , dun&bradstreet or Enexi

Our Values

While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, professionally and personally. We value collaboration, initiative and hands-on creativity. Above all else, we believe in a culture of growth, respect, and fun.

Make your career at Mendix.

There are precious few jobs that let you create the future. But you’ll find one at Mendix. We pioneered low-code software development technology, which is arguably one of the most transformative technologies of the 21st century for building applications. Already, Mendix is the engine powering digital innovation for thousands of enterprises. The world of software will never be the same, thanks to Mendix. Neither will you, once you start making the future as part of the Mendix team.

Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.

Since our company was founded in 2005, our aim is to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. Our organization is growing, in 2018 we added 200 new employees and opened new offices in the U.S., Germany and the Netherlands and we have plans to open a new office in the U.K. in 2019.

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Business DevelopmentSales

• Industries

  Information Technology and ServicesComputer SoftwareInternet