Field Service Manager

Company Name: Honeywell
Location: Qatar

Why You Should Join Us?

We are a $40 billion diversified Fortune 100 leader with more than 131,000 employees in 100 countries worldwide. We invent, craft and manufacture technologies that address some of the world’s toughest challenges.

Where Do You Fit In?

We are currently seeking a motivated and hardworking individual to join our organisation in the role of Field Service Manager. In this role, you will Lead the LSS business in Qatar, ensuring that the priorities and focus areas are matched to the short, medium and long term needs of the business, and that the organisation is able to achieve its strategic growth objectives. The Field Service Manager (FSM) will directly lead the Service operations and actively work with the Sales organization to drive the Services business growth and profitability with superb customer satisfaction and safety record. Reporting to a Lifecycle Services and Solutions (LSS) Manager Service Operations (Service Business Manager-SBM), the FSM is responsible for directly managing a team of Supervisors, Service Engineers and Technicians. The FSM is responsible for the overall delivery of the support services to customers. The FSM will rely on a support structure at different levels within the LSS organization and adhere to global standards and processes. Travel across the defined geography forms part of the role. This role is located in Qatar and will work closely with many different key functions.

What Will You Be Doing Every Single Day?

• Lead a team of Field Service Specialists (Engineers and Technicians), taking care of complex technical equipment and highly sophisticated range of products/services.
• Ensure the organisation can achieve its strategic growth objectives through attracting, developing, rewarding and retaining the necessary skills and resources in the defined geography.
• Responsiblity for the AOP of the assigned geography
• Develop and implement the business priorities (short, medium and long term) in accordance with the business AOP and STRAP, in order that the business is appropriately focused to achieve top-level performance in all areas
• Meet or exceed monthly, quarterly and annual financial targets
• Energetically deploy growth initiatives
• Work with the sales team to drive LSS orders, and develop / capitalize on business opportunities (support in Tier 1,2 accounts, drive Tier 3 accounts, actively lead Tier 4 accounts)
• Partner with Project Automation and Solutions on smooth transition from project to service phase
• Partner with Advanced Solutions, Engineered Field Solutions and Field Products to support and grow their installed base on sites where LSS is responsible for the customer relationship.
• Be responsible for SIOP in LSS within Qatar in conjunction with the field operations coordinator of the area
• Work with CM to increase the Service Bank and timely renewals.
• Act as spokesperson and figurehead for the LSS business (and HPS where applicable) in the assigned geography to promote Honeywells name and capabilities
• Understand customer related CTQs in order to drive business improvement
• Coordination and delivery of a customer support program within the framework of established customer service policies.
• Own or support (as appropriate by HPS processes) the management and resolution of customer complaints.
• Be a spokesman for Honeywell’s safety culture and promote safety at all times.
• Meet HPS safety metrics for the assigned geography
• Enthusiastically support global and local LSS process / methodology - continuous improvement and ensure consistent roll out and alignment within the assig

What Skills and Experience Will You Have?

• Bachelors in Engineering or relevant job experience preferred.
• Strong knowledge of the Automation industry with proven Service Management / Supervision experience
• Demonstrated business acumen including financial planning, budgeting and negotiation skills
• Experience of operating in a complex international / matrix organisation, with relatively independent and remote locations
• A well presented, articulate and professional in your approach
• Six Sigma qualification to at least Green Belt level
• Leadership & management skills – skilled in motivation and development of a team - sets high performance standards – provides constructive feedback – drives results. Planning and organizational skills. Customer relationship and development skills.
• Technical knowledge/application of DCS and paper machine controls
• Excellent organizational communication -both orally and in writing, and interpersonal skills
• Ability to grasp technical and customer issues and turn into business actions
• Ability to understand and convey complex technical solutions, hardware and software deliverables and technical and financial results/issues, to Honeywell and customer management.
• Fluency in the English language – spoken and written Arabic is an advantage

If you believe this is your dream role, then wed love to hear from you, and apply.

As an Equal Opportunities Employer, we are committed to a diverse workforce culture.

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Customer ServiceInformation Technology

• Industries

  Electrical/Electronic ManufacturingInformation Technology and ServicesStaffing and Recruiting