GUCCI In-Store MEN Department Manager

Company Name: Gucci
Location: UAE

Role Mission

The Department Manager is accountable for one Department of the Store.

He/she guarantees the efficiency and effectiveness at Department level in terms of people management, attention to the customer flow and business awareness.

He/she represents the brand as a Gucci Ambassador by promoting its values and ambitions. He/she leads and supports all activities to achieve business objectives, demonstrating an unsurpassed service culture and a genuine customer centric attitude.

Working on the shop floor most of his/her time, He/she is a dynamic and inspiring leader who has a strong background and relationship building skills with the team, clients and internal partners. He/she is responsible for ensuring his/her staff give exceptional customer service; for supporting the team on a daily basis to develop their skills as well as monitoring the financial performance of the department to exceed budget and goals.

 

 

Key Accountabilities

 

Business Development and Sales Management

• Drive and maximize opportunities and sales performance to consistently overachieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably.
• Analyze performance, reporting current business trend to cover every aspect of your department business, as well as, competitor performance to ensure an increase in market share.
• Partner with local Merchandising team providing effective feedback on products and collections to grow the business
• Maintain a high sell-through through communication with business departments to ensure proper stock levels and successful arrivals of product launches in store.
• Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tier segment.
• In collaboration with the other managers, lead daily store meetings to communicate current business trends and relevant updates.

Client Development

 

• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
• Act as a role model using storytelling to develop an emotional connection for customers with the brand and promote brand loyalty;
• Lead the team on executing superior customer service and after sales experience, to increase and retain customer loyalty;
• In partnership with the Marketing/CRM teams implement strong clienteling initiatives aimed at retaining and developing high potential clients;
• Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor Consumer Management database reporting.
• Ensure usage of digital services to increase business opportunities and improve customer service .

Performance and Talent Management

 

• Working on the shop floor, be in constant contact with your team and what is happening on a day to day basis. Provide support and ongoing feedback to the associates and ensure the development of motivation, sense of belonging and business involvement;
• Conduct monthly performance review sessions to provide constructive and timely feedback. Oversee annual review process and set annual employee goals.
• Identify and build development plans for your team’s succession.
• Attract and recruit the best profiles through networking and market scouting.
• Facilitate the on-boarding plan for every new employee;
• Manage the allocation of staff resources and scheduling to effectively drive sales and ensure excellent customer service;
• Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution.
• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
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Brand Presentation

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• Ensure interior and exterior image of the department is maintained according to VM guidelines and collaborate with VM to maximize store product availability;
• Ensure the team develops a full product knowledge through specific training on brand pillars and season collection;
• Keep up to date on stock situation and proactively work with local merchandising planning teams on stock consolidation and transfers.
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Operations

 

• Collaborate with Operations, Facility, Inventory Control and other cross function departments while adhering to and enforcing all company policies and procedures;
• Maintain full organization of company assets in the back of house and front of house per stock guidelines;
• Daily maintenance of the consignment program to be current and adhere to company policy and procedures;
• Responsible for tracking all special orders through merchandising communication.
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Job Requirements

 

• Minimum of 3 years of sales management experience in retail, luxury retail, or service related industry, as well as additional years of experience in a retail selling capacity;
• Bachelor’s Degree in a related field is preferred;
• Strong result oriented approach
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Deep and broad understanding of the customer and luxury landscape in the market/territory;
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge;
• Ability to quickly grasp key trends and to react to changing situations and business needs;
• Verbal and written communication skills and excellent organizational skills;
• Flexibility to work a retail schedule which will include evenings, weekends and holidays;
• Fluent in English
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Sales

• Industries

  Luxury Goods & Jewelry