IT Other licenced operator

Company Name: Colt Technology Services
Location: Italy

The role:

• Support Colt customers in the Business Unit Order Management at Colt and building relationships with Colt alternative carrier and customers in Italy
• Responsibility for the implementation of client requirements and services
• Be the “lawyer of the client”

 

Key Accountabilities:

• Work within an international Team and matrix oriented environment
• Work in a very familiar team environment where you get a mentor to get a better understanding about Colt and the Job
• You will get internal and external trainings
• Support European clients with their requirements and needs on a daily basis – mainly via phone
• Coordinates orders regarding network from alternative carrier for Colt customers
• To work with Colt internal Order Databases
• Manage complaints of the clients and deliver solutions
• Deliver high quality services within Colt
• Undertake process gap analysis to find potential areas of improvement, enhancement and/or process re-engineering and implementing these improvements
• Enhances process efficiency and makes quality improvements through the Colt tools
• Ensure KPI delivery as per agreed SLAs
• Liaise with other Colt internal departments in Italy and other Countries
• Demonstrate a strong understanding of Colt Products and Services
• Ensure customer promise times are met within set timescales and to agreed standards
• Special details of factory processes and interfaces to internal and external customers
• Intensive experience in sales interface national and international

 

What you will need to succeed:

• Offers direct experience of working with customers in a business to business environment is essential
• Several years experiences in Customer support, Sales support or Order management areas
• Nice to have: Experiences within the telecommunication business
• Has an affinity to technical areas or High-tech industry like Colt
• Can get a fast understanding of the technology area and is developing technical skills under the guidance of technical leads
• Italian and English fluent (verbal and written)
• High organisational Talent
• Very client orientated
• High quality communication to the top Colt customers
• Personal meeting with customer

• Seniority level

  Entry level

• Employment type

  Contract

• Job function

  Information TechnologyEngineeringCustomer Service

• Industries

  TelecommunicationsInformation Technology and ServicesComputer & Network Security