Platform Fixed Operations Director - Asia Platform

Company Name: AutoCanada
Location: Canada

Platform Fixed Operations Director – Asia Platform
AutoCanada Corporate Office
Edmonton, Alberta

AutoCanada is a multi-location automotive dealership group operating in both Canada and the United States. AutoCanada trades under the Toronto Stock Exchange under the symbol ACQ. The multi-location dealership model enables AutoCanada to serve a diversified geographic customer base providing a range of services to customers including new and used vehicle sales, financing, leasing, automotive service and repair, collision repair, and parts sales. Founded in 2006, AutoCanada has expanded significantly and continues to grow. Today, customers are served by more than 4,200 associates comprised of automotive service technicians, sales experts, and support staff from offices across Canada.

At AutoCanada, we know that to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring the very best people who can help us to curate exceptional experiences for our clients. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Your Opportunity

Reporting directly to the Vice President of Operations, Asian OEM Platform, you will be responsible for ensuring the portfolio of the assigned dealerships (14 dealerships across Canada), meets the targets and goals set out in the annual operating plan ultimately managing the efficient and profitable operation of the service, parts, and detail departments driving the growth of revenue, technical productivity and promoting high-quality customer satisfaction. As the Platform Fixed Operations Director, you will be the additional mind, eyes, and ears, as well as the subject matter expert providing guidance to the Platform Vice President, Fixed Operations Managers, Service Managers, Dealer Principals/General Managers and Controllers in running their fixed operations departments.

This is an incredible opportunity for an experienced fixed operations leader who is passionate about the automotive industry, customer service excellence and leading and coaching people to success.

What We Offer

• Generous annual total compensation package includes including:
• Competitive base salary
  

Annual bonus plan

• Paid vacation
• Paid health and dental plan
• Use of demonstrator vehicle
• Fuel card
  

Your Key Responsibilities

Operational Accountability

• Oversee, maintain and enhance the service and parts operations departments of the portfolio of assigned dealerships.
• Prepare and administer annual forecasts and operating budget for the service and parts departments and assist the stores in creating plans to enable execution of goals.
• Conduct regular review of data and progress reports for the service and parts departments to ensure dealerships are on track to meet performance goals and objectives.
• Work with leaders to create and implement corrective action plans for dealerships not meeting goals and objectives.
• Attend manager's meetings and holding regular larger group meetings to align platform goals and meet expectations.
• Understand and ensure compliance with manufacturer warranty and policy procedures for all brands within the assigned portfolio.
• Work with the dealerships to maintain high-quality service repairs and minimizes comebacks.
• Conduct periodic spot checks of completed jobs for thoroughness and quality.
• Assist the stores in achieving the highest possible customer satisfaction scores to maximize OEM program incentives.
• Understand warranty claims, warranty policy adjustments, and warranty guidelines. Ensure correct processing of claims and communicate warranty information and clarifications to store leaders to maximize OEM reimbursements.
• Act as the primary point of contact with DealerMine and hold the vendor accountable to the service level agreements in the contract.
• Meet with OEM representatives and other vendors as required.
• Promote a safe work environment.
  

Financial Responsibilities

• Understand the financial performance of each dealership in the portfolio and address any operational concerns that could impact the business.
• Assist in developing annual operating budgets and forecasts for fixed operations departments for each dealership (revenue and expense forecasting).
• Provide leadership and guidance to assist in effectively manage costs to improve efficiency.
  

Leadership and People Strategies

• Coach, mentor and motivate the fixed operations leadership team to ensure that performance metrics and operational goals are achieved.
• Support professional associate development and coordinate with department managers to determine the need for advanced training.
• Utilize performance metrics in all operational departments to enhance operational success and hold associates accountable.
• Celebrate team successes and cultivate a positive culture of excellence.
• Work in partnership with the OEM to achieve common goals.
  

Your Capabilities and Credentials

• Bachelor's degree (B. A.) from a relevant four-year college or university program; or an equivalent combination of education and experience.
• 10 years of cumulative related experience and/or training; in parts, service, technical positions in the automotive sector.
• 5 years of formal management/leadership experience in a related industry.
• 5 years of progressive experience in a role being formally accountable for the profit and loss of a sizable, industry-related operational department.
• Must have previous experience being a leader and in building and mentoring a successful team. Excellent people management skills such as leadership, team development, interpersonal, coaching, mentoring, and supervisory skills.
• Strong understanding of dealership operational practices, budgeting and expense management.
• Must have an expert understanding of service and parts operations.
• Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision-makers.
• Strong organizational and time management skills and the ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
• Detail-oriented, self-motivated and resourceful.
• Results-driven and career-focused individual with an entrepreneurial spirit and a strong desire to be successful.
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
• Excellent skills in Word, Excel, and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
• Experience with service applications with ADP, CDK and/or Reynolds and Reynolds.
• Must have a proven ability to be professional and deliver exceptional service to clients.
• Must have a track record for motivating and engaging team members and stakeholders.
• Understanding of provincial safety code requirements for dealerships in the assigned portfolio.
• Valid driver’s license and a history of safe driving.
  

Additional Information

The successful candidate must be based out of the corporate office in Edmonton, Alberta (when not traveling).

Travel to dealerships across Canada up to 70% of the time is a requirement of the role.

This successful candidate will be required to be on-call and work overtime as required.

Apply Now!

We offer competitive total compensation, meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

For more information on our company, please visit our website at www.autocan.ca . To apply, please submit your resume and cover letter on the Careers portion of our website.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. AutoCanada is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals.

INAB

careers@autocan.ca

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  SalesBusiness Development

• Industries

  Automotive