Company Name: Odeon
Location: England
Job DescriptionThis is a great time to join ODEON's IT department as not only have we just moved to a brand new office on First Street in Manchester City Centre boasting an auditorium, Winter Gardens and PS4/Xbox One, We are also moving forward into the future with our IT and Front-Facing User Systems over the next year.! The RoleProviding 2nd level support of ODEONs hardware, infrastructure, and applications including on call as required Providing a technical escalation point for 1st Line Analysts To utilise problem analysis techniques to diagnose and rectify technical problems and queries including and not limited to hardware and software including ODEON's business applications To work within the Incident Management Process, Service Request, and Major Incident Process To escalate any calls not achieving the SLA level or require additional support in order to resolve the issue To ensure calls are associated with the Problem Management process as required. Creation of knowledge-based documentation and training material To liaise closely with team members, passing calls through to keeping the customer updated Excellent record taking ensuring that all relevant details are recorded in tickets Data and record management, to maintain additions and deletions of users and user information. What does it take? Technical background in management/maintenance of IT systems experience specifically in an Active Directory environment/Windows 2003 and above, LAN, WAN, SQL, Cloud Computing, Office365. Broad understanding of corporate applications Ability to manage, prioritise, coordinate calls effectively A strong eye for detail and reacts quickly to identify and resolve issues Effective in identifying and resolving issues by seeking relevant data and diagnosis of possible causes Proven planning and organising skills being able to manage, prioritise and coordinate effectively Team player with the ability to operate well and thrive in a team culture What's on Offer? Yearly performance bonus 25-days holiday + 8 days bank holiday Film card entitling you to free film for you and your friends Healthcare Plus much more.
Seniority level
Entry levelEmployment type
Full-timeJob function
Information TechnologyIndustries
Information Technology and ServicesComputer SoftwareComputer & Network Security
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