Core Solution Engineer

Company Name: Nokia
Location: Austrailia

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and inclusion.

At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

Job

Care - Customer Support Specialist

Primary Location

Middle East & Africa-Pakistan-Pakistan-Islamabad

Schedule

Full-time

General Purpose

• Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level providing excellent Services to the customer.
• Prioritizes work based on customer and business impact, and brings expertise to customer site on need basis.
• Passionate in Service of the Business and learning new technologies
  

Main Responsibility Area

• Provides support to Nokia Customers as Customer Support Engineer for Nokia SDM
• Proactively identifies and solves demanding problems and communicates them to key stakeholders
• Participates as an expert in own technology area in customer projects
• May support areas by participating in emergency and 24/7 duty
• Is active in networking and knowledge sharing
• Develops processes, tools and working methods where necessary
• Deploys Nokia Portfolio Solutions
  

Job Description

• Support installation, integration, acceptance testing, after sales support services and ongoing modification & configuration changes to the Nokia HLR, HSS, OneNDS platforms at customer’s premises.
• Support integration, acceptance testing, and ongoing modification and configuration changes to the Nokia Cloud Data Center Solution
• Is a change agent. Has the ability to change the tone of a call and persuade others to follow their technical lead.
• Ability to multi-task, managing a live bridge with customer and troubleshoot on live network. Knows how to buy time with tact.
• Perform diagnostic troubleshooting and provide technical support assistance
• Integration with technical support engineers, operations & engineering teams
• Develop service documentation and procedures
• Perform first installs of new software, upgrades and hardware expansions.
• Perform system integration and regression test suites.
• Perform Subscriber Database Migration
• Should be able to trouble shoot the issues
• Process oriented
• Interaction with Customer and Vendor
• On-call Support for Customers
  

Additional Requirements

• Good working knowledge of TCP / IP, LDAP, Radius, Diameter, SPML, MAP, SNMP
• Engineer graduated in Telecommunications, IT or Electronic Engineering.
• Advanced experience in Nokia Subscriber Data Management (SDM) accumulated over a proven track record of 5+ years.
• Sound knowledge of telecom protocols, with particular emphasis on SS7
• Sound knowledge of IP Multimedia Subsystem (IMS)
• Ideal candidate should have knowledge and/or experience of Cloud Computing
• Candidates with experience and/or certification in Openstack / VMWare will be preferred
• Good working knowledge of UNIX or Linux operating systems
• Knowledge of VoIP protocols (SIP/RTP/MGCP) is preferable
• Experience in C++ & Java programming
• Experience in Scripting Languages (Python, Perl, Bash, etc.)
• Previous Integration & Operation experience and related wireless and test equipment knowledge
• Strong and demonstrated troubleshooting skills and abilities to debug and reproduce hardware, software, and networking problems including network performance and interoperability issues
• Experience of integration with OSS is highly desirable
• Knowledge of GSM and/or LTE networks highly desirable
• Hands-on experience with operating protocol analyzers
• Working knowledge of SQL and Relational databases highly desirable
• Excellent communication & interpersonal skills
• The ideal candidate will have 5-7 years experience in GSM mobile switching of any vendor and excellent mobile telephony knowledge.
• It is a must that he should have 1-3 years experience in one Subscriber Data Management and IP Multimedia Subsystem technologies (IMS)
• Possess a Certificate / Diploma / Degree in Information Technology/Computer Engineering.
• Independent work ethics
  

• Seniority level

  Not Applicable

• Employment type

  Full-time

• Job function

  Information Technology

• Industries

  Information Technology and ServicesTelecommunications