Customer Contact Team Member -CCT030

Company Name: Fletchers Solicitors
Location: England

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Customer Contact Team Member -CCT030
NEW 1 hour ago

Role

To act as first point of contact for the client using all of the above
skills to take a detailed witness statement of events in relation to client
injury

Main Responsibilities

• Speaking with the customers via email and phone
• Obtaining and drafting a full detailed witness statement based on the
  

customer’s instructions in relation to injury claims

• Developing and maintaining knowledge of claims process for Medical
  

Negligence, RTA and Personal Injury claims.

• Building rapport with customers ensuring all accurate information is taken
  

and entered onto the system

• Monitoring own task list making sure all leads are called/texted/emailed
  

daily to chase the customer for instructions

• Ensure individual targets/KPI’s are met on a monthly basis
• Follow up customer calls where necessary
• Manage and resolve customer complaints
• Action all post on files and deal with accordingly
• Assisting others with any other duties as and when required
• Liaising with supervisors where necessary
• Adhering to GDPR processes
  

Essential Skills And Experience

• Excellent verbal, written communication and telephone skills.
• Exceptional attention to detail
• Team player
• Exceptional customer care skills
• Ability to adapt to different situations
• Call centre experience preferred
• Good listening and organisational skills
• Grade A – C in GCSE English language
  

Post number : CCT030
Monday to Friday shifts 8:30am to 16:30pm or 9:30am to 17:30 or 10:00am to
18:00pm
Saturdays 10am to 4pm. Saturdays required to work one in every 4-week rota
period and Bank holidays.

• Seniority level

  Entry level

• Employment type

  Full-time

• Job function

  Customer ServiceInformation Technology

• Industries

  Staffing and RecruitingLaw PracticeLegal Services