Department Manager

Company Name: H&M
Location: Canada

Here’s What’s Possible For H&M DEPARTMENT MANAGERS

Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they’re tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what’s possible for everyone around them.

Title: Department Manager

Function: Sales

Department: Store

Reports to: Store Manager

Direct Reports: Department Supervisor, Sales Advisor(s)

Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards,policies and procedures and is responsible for all people evelopment functions.

People

Job Responsibility including but not limited to:

Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager

Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions

Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability

Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information

Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations

Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department

Operations

Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals

Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability

Responsible for knowledge and completion of cash office operational functions

Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety

May be assigned overall store responsibility in absence of Store Manager

Customer Service

Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point

Financial Accountability

Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability

Accurately record sales and worked hour figures

Minimum Candidate Qualifications

High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred

Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience

Ability to lift in excess of 20 pounds

Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

Ability to climb a ladder and use a stepstool

Competencies

Exceptional customer service and interpersonal skills

Proven organizational and analytical skills

Ability to be proactive to drive sales by creating selling opportunities

Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

Ability to take own initiative and work under own direction

Ability to work strategically, tactically and operationally

Able to multi-task in a fast paced environment

Ability to establish effective routines for excellent communication with all members of the team to maximize productivity

Ability to provide feedback in a constructive and professional way

Ability to handle conflict and resolve problems constructively

Experience in administrating progressive discipline process and performance management

Basic computer skills, such as browser navigation, software interaction and data entry are needed

Open availability including evenings and weekends

Minimal travel required as necessary (i.e.Workshops)

Job Status: Non-Exempt, Hourly

Accommodation

H&M will accommodate disabilities during the recruitment and selection process.

If a job applicant requests accommodation from H&M, H&M will consult with the job applicant and make adjustments that best suit their needs.

Successful job applicants of H&M will be notified of our policies for accommodating employees with disabilities

• Seniority level

  Not Applicable

• Employment type

  Full-time

• Job function

  SalesDesignCustomer Service

• Industries

  RetailDesignApparel & Fashion