Executive Priority Services

Company Name: Ufone
Location: Lahore

To explore the possibility of working together with PTML through our service provider(s) you may apply on the job posted below.

Job Purpose:

The position is required  to deal with high revenue individual customers or corporate clients who are tagged to the Priority Segment. The incumbent will provide proactive customer services through door step services and resolve all queries/complaints of the clients. The aim is to develop relationships with the customer/corporate client for effective retention through overall portfolio management assigned to him/her.  The incumbent is required to manage special projects assigned to him/her as per management discretion in order to enhance the overall priority portfolio revenue.

Roles & Responsibilities:

• To  provide  personalised  customer  services  to assigned  Ufone  Priority/corporate  customers  and ensure proper  customer  management.
• Ensure  Portfolio  Management,  Performance targets as per SQS KPI's and  special  projects assigned  by management.
  
• Provide  feedback on day-to-day operations of assigned Portfolio to Line Manager.
• Remain abreast on all current policies, procedures, promotions, products, and value  added services offered by the company.
• Adherence & compliance to company policies  & procedures.
• Implementation of ISO Standards, Communication Policy,and Company policies.
  

Education Requirement:

• Minimum Bachelor's degree, preferably MBA

Experience Required:

• 1 to 2 Years in customer services

Required Skills:

• Good interpersonal skills with an ability to build relationships
• Strong communication skills
• Good negotiation skills

• Hands-on experience of Microsoft Office applications especially MS Excel and MS Word

• Ability to work under pressure on multiple tasks

• Product related information 

• Telecommunication knowhow

• Business upselling techniques

Reports to:

Assistant Manager

Employment Type:

• Outsourced
  

The position is available with PTML’s service provider HRSG Outsourcing engaged in providing services to PTML for various projects.

Note:

The shortlisted candidates will be contacted within 8 working days of closure of position.

• Seniority level

  Entry level

• Employment type

  Contract

• Job function

  Customer Service

• Industries

  Telecommunications