French speaking Technical Support Engineer

Company Name: NetApp
Location: Netherland
Posted by:

Joseph Youssef

Joseph Youssef

Global Corporate Recruiter I Talent Acquisition Specialist I Sourcing talent from all over the globe

As a Technical Support Engineer, you will provide in-depth technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

What do you do as a Technical Support Engineer?

• Resolve technical customer issues via remote sessions, mail and telephone
• Research customer issues in a timely manner and follow up directly with customers on recommendations and action plans
• Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues
• Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center
• Focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases that will help cultivate that expertise
• Excellent written and verbal communication skills in English and French is a must.
• Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience
• Passion and ability to learn new technologies in a fast-pace environment

 

Requirements

• Work well in a team environment and be a proactive contributor to team development projects
• Creative approach to problem solving and demonstrate a ‘can-do’ attitude
• High ability to multi-task, manage workload and define priorities based on business impact of issues
• Knowledge in the following areas: storage, back up & recovery, data management systems, virtualization, TCP/IP networking
• 2 years’ experience in technical support or professional services
• 1 years of experience in UNIX, LINUX, Windows networking administration

 

Preferred skills

•  Understanding of Amazon AWS and/or Microsoft Azure platform architecture
• Knowledge of storage infrastructure offering NFS, CIFS, SAN & iSCSI hosting
• Knowledge of VMware, Hyper-V, SQL, Oracle, SAP, Exchange
• Understanding of data protection technologies such as SnapMirror, SnapVault and NDMP
• Experience with Replication, Backup and Recovery applications and OEM products such as Veeam, Commvault, Veritas

 

What does NetApp offer?

Extensive social benefits, flexible working hours, a competitive salary and our culture, make NetApp one of the most attractive employers. We are passionate about creating a stimulating and supportive work environment for you.

If you ask a NetApp employee why they work here, the answer is inevitably the same: the people. At NetApp, our culture is at the heart of what we do. We place importance in trust, integrity, teamwork, and caring above all else. NetApp is a place where people are empowered to make a difference. Empowered to innovate. Empowered to collaborate. Empowered to help ourselves and others be data-driven and change the world. We take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do.

 

Join us and see what empowerment can do.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Information Technology

• Industries

  Information Technology and Services