Network Operations Center (NOC) Support Analyst

Company Name: RYCOM
Location: Canada
Posted by:

Ken Hardy

Ken Hardy

Manager Service Delivery at RYCOM Corporation

THE ORGANIZATION

RYCOM is a trusted leader in Smart Tech solutions for public and private sector real estate, properties and portfolios for over 20 years. The RYCOM team develops, delivers and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today that meet the demands of the future. By staying at the forefront of technology solutions, utilizing best-in-class support models, and delivering quality services with the highest level of care and support, RYCOM simplifies technology for clients so they can focus on their core business while achieving operational, environmental and measurable results.

RYCOM has been assisting many companies in physical security solutions from Biometric access and inter-nation travel, as well as other high priority security solutions.

THE OPPORTUNITY

NOC Support Analyst

 

We currently have an opportunity for a dynamic individual to join us as a NOC Support Analyst as we expand our team and suite of services. The ideal candidate will be someone who is always pushing the limits of their capabilities, growing their skill set, and expanding and evolving both the team and the environment around them. A sense of humor is mandatory.

JOB DESCRIPTION:

●      Network Operation Centre Open 7/24 hours 365 days.

●      Monitor device status, analyze trends, threat detection & routine performance verifications.

●      The initial point of contact for customers and internal users.

●      Follow Incident Response and Escalation procedures accurately and quickly.

●      Provide timely response to all incidents, outages and requests to customers and service providers

●      Maintain current on new customer technologies, devices, and procedures.

●      Able to multitask and prioritize incidents based on operational impact.

●      Accurately record problem details using a ticketing system(s).

●      Prepare and maintain technical documentation, procedures, and diagrams

JOB REQUIREMENTS:

●      Spoken/Written languages: Fluent in both English and French

●      Educational level: DEP/DEC/BAC Computer Science or equivalent certifications (Network+, Security+, CCNA)

●      7/24/365 shift rotation with other team members (includes evenings, weekends and holidays)

●      Strong analytical, documentation, and communication skills are necessary

●      Knowledge in Routing and Switching

●      Knowledge in Network Security & Cyber Security

●      Familiarity with security tools, techniques, and concepts

●      Excellent communications and interpersonal skills are essential

EXPERIENCE:

●      Network System Administration

●      Previous NOC/SOC Support

●      Customer Service experience (3+ years)

●      Experience in IT or Supporting Role

• Seniority level

  Entry level

• Employment type

  Full-time

• Job function

  Information TechnologyCustomer Service

• Industries

  Information Technology and ServicesCommercial Real EstateFinancial Services