Retail Store Manager

Company Name: Bulk Barn Foods Limited
Location: Canada
Posted by:

Karey Grace-Thomas

Karey Grace-Thomas

Senior HR Generalist

Retail Store Manager

Richmond, British Columbia

Department: Corporate Store Operations

Reports to: District Manager
Employment Status: Full-time, Permanent

Must be available to work a flexible schedule that includes early mornings, days and late evenings, Monday through Sunday.

 

Position Summary: 

Work with District Manager and store team to ensure compliance with:

• Customer service standards, operating policies and procedures, and applicable provincial and federal legislation.

• Work together with the District Managers and Store Staff to lead the store in the achievement of:

• Operating efficiencies, revenue goals, profitability, and customer satisfaction.

• Responsible for sourcing, hiring, training and development of, their Store Team.

• Promotes and works to maintain workplace wellness, health and safety, through active compliance with all workplace health and safety policies and procedures.

 

Essential Duties & Responsibilities: 

           Communication

• Communications are to be professional, timely, thorough and proactive whenever possible.

• All communications are to be delivered with consistency to all store team.

• All customer communications are to be friendly and productive encouraging repeat business, customer satisfaction and increased sales.

  People Management

• Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans.

• Formally recognize strong performers within the assigned region.

• Manage store team in compliance with operational, legislative and Human Resources operating policies and procedures.

  Problem Solving

• Work with store staff to resolve issues proactively and/or as they arise and report unresolved issues to the District Manager for support.

  Accountability

• Ensure the store team performs their job to Company standards and are held accountable for non-compliance.

  Job Knowledge

• Know our customer by interacting with the customer on the sales floor and observing shopping behaviors, and associate/customer experience.

• Understand and administer operational and HR policies and procedures and ensure compliance with them, consistently between all store team members.

• Understand and effectively apply operational requirements and reports to assist in the daily operation of the store.

• Have a good understanding of our business, our competitors and how we can leverage our current assets in the surrounding market to ensure long term success.

  Quality

• Set high expectations for excellent customer service and hold the store team members accountable to the measurable results.

• Ensure stores are “closing to open” and that throughout the day, clear and defined associate floor plans and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture.

• Work with the store team members to ensure that the store merchandising environment is a point of differentiation aimed at getting a customer excited about the uniqueness of the offering, the possibilities that may exist, bringing product to life, inspiring a recipe of need, leading to a WOW marketing benefit.

  Push For Results

• Drive business success through the effective use of internal reports, retail results assessments, and the development, implementation and monitoring of SMART Goals (action plans) directly geared towards team member skills development, profitability, sales growth and customer satisfaction

  Teamwork

• Work with District Manager in the development of retail sales goals and action plans that are directly tied into measurable results and timely and consistent execution.

• Work with District Managers to manage labour and vacation scheduling to budgeted models, both in hours and with the FT/PT ratio.

• Work with the District Manager to ensure your store has the required staff necessary to run the store successfully in the short and long term

  
  

  Knowledge, Competencies & Skills:

• 3-5 years’ experience supervising and/or leading people

• 3-5 years’ experience working in a retail management environment (Food Retail experience is an asset)

• 3-5 years’ experience servicing and resolving customer concerns

• Understanding of business management fundamentals

• Must be able to unload deliveries (in excess of 50 lbs.)

 

  

How To Apply

If you meet these requirements and seek a hands on management position, please forward your resume and cover letter by email with subject line "SM724" to: corporatejobs@bulkbarn.ca

No telephone calls please. No agency calls please.

We'd like to thank all applicants for their interest. Only applicants selected for an interview will be contacted.

Bulk Barn Foods Limited thanks all applicants for their interest in this opportunity. Only candidates selected for an interview will be contacted.

Bulk Barn Foods Limited is an equal opportunity employer that values diversity in the workplace. In accordance with the AODA accommodation is available, if requested.

• Seniority level

  Mid-Senior level

• Employment type

  Full-time

• Job function

  Customer ServiceTrainingManagement

• Industries

  RetailConsumer GoodsSupermarkets