Sr Analyst, Customer Insights - Toronto

Company Name: LifeLabs
Location: Canada

Sr Analyst, Customer Insights - Toronto
Apply now »

Please wait...

Date: Sep 17, 2019

Location:Toronto, ON, CA

Company: LifeLabs

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 5,700 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to join our LifeLabs team, grow your career with us and support numerous business initiatives, innovations, best practice and business development opportunities.

As the Senior Analyst with the Business Insights and Customer Experience (BICx) team you will use advanced techniques in obtaining and analyzing data to drive insights and develop analytic capabilities to support business objectives in a time-efficient manner. This role will have the opportunity to support various unique projects and enterprise-wide transformational analytical initiatives.

Reporting to the Manager, Competitive and Market Insights this role is located at 100 International Boulevard, Toronto.

Responsibilities

• Responsible for the extraction, cleansing and analysis of complex information from a variety of databases.
• Analyze data to help determine insights to solve business problems or identify new opportunities;
• Responsible for producing routine reports, scorecards and dashboards;
• Design and build interactive and static data visualizations to provide insights and enable strategic business decisions;
• Build statistical, descriptive and predictive models to support experimentation that are easily understood and replicated;
• Conduct statistical analysis and hypothesis testing to improve forecasting, targeting and performance measurement;
• Work with IT in terms of identifying opportunities to make key information more easily and reliably accessible;
• Support initiatives to make business partners more self-sufficient;
• Support the development and operations of data products working collaboratively with Business Development, Operations and Client Services groups, on cross functional outcomes;
• Actively identify and execute initiatives to improve process and data infrastructure;
• Strictly adhere to legal and compliance guidelines; regarding access and exposure to sensitive and confidential information;
  
  

Requirements

• University Degree in Statistics, Mathematics, Computer Science, Economics, Engineering or other relevant field. A Master’s degree is an asset
• Experience in the healthcare industry is an asset
• 2 - 3 years’ experience in utilizing advanced data analysis tools (SAS, Alteryx, Excel, etc.)
• 2 - 3 years’ experience in BI platform and data visualization tools (Power BI, etc.)
• Experience in utilizing advanced SQL data extraction and manipulation tools (MS SQL).
• Advanced MS Office skills (Excel, Word, Access, PowerPoint, Visio)
• Superb analytical and conceptual thinking skills; to not only manipulate but also derive meaningful interpretations from data
• Ability to take initiative, multi-task and work in a fast-paced environment
• Capability to liaise with all levels across the enterprise on projects and ad-hoc requests
• Strong attention to detail is essential in this role
• A team player and self-starter
  
  

Job Segment: Engineer, Developer, Business Development, Computer Science, Compliance, Engineering, Technology, Sales, Legal

Apply now »

Please wait...

• Seniority level

  Associate

• Employment type

  Full-time

• Job function

  Business DevelopmentSales

• Industries

  ConstructionHealth, Wellness and FitnessHospital & Health Care